سياسة التبديل والتعديل وارجاع الأموال

Policy of exchange, modification, return, and refund Definitions: Modification: is modifying the order by adding extras or changing the design Replacement: is replacing the order with another order Cancellation: canceling the order before it is prepared Return: returning the product after receipt Policies: Modification: You can modify the order by adding extras or changing the design. Please contact us through one of the communication methods, and we will make the necessary modification if we have not started preparing the order. If preparation has begun, modification will be subject to an additional fee. Replacement: You can replace the order with another if the order has not been prepared. Cancellation: You can cancel the order before starting preparation. You must cancel the order at least 24 hours before to cancel. Contact customer service. If the order has started being prepared, we will not be able to cancel. Return: Since our products are customized for you upon request, we regret that there is no option to return the order after receipt. We ask for your understanding. Terms of Use: 1. Gold plating or silver plating oxidizes and may change color — either before use or after use — depending on humidity. (Al-Safi) is committed to maintenance in such cases, and shipping or delivery costs are borne by the customer. 2. It is impossible to change order details, cancel, or modify after 24 hours of order approval, provided the delay is not due to (Al-Safi) in response or communication. 3. If delivery is delayed beyond the specified date due to high demand, manufacturing conditions, or resource delays, the customer has the option to either cancel the order and get a refund or continue with the order, with (Al-Safi) not bearing any financial or legal obligations related to that. 4. If the product does not suit the customer after execution (according to the work model shown in the image on the website), they have the right to modify the order or adjust it according to the modification policy, considering it the customer's responsibility and releasing (Al-Safi Store) from any financial liabilities. To request exchanges or modifications, you can contact us through one of the following methods: Email: [email protected] Mobile: 0540787627 WhatsApp: 0540787627